General Information

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use.

Correspondence, communications, billing, and payments will be directed or received from Mr. Mugs and Awards, a DBA under The Glass Printer, Inc. All rights reserved. This web site is owned and operated by The Glass Printer, Inc. By accessing, browsing and/or using this site, you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with these terms, please do not use this site.

Mr. Mugs & Awards reserves the right to make changes or modifications to this website or to any of the terms, conditions, features, products, disclaimers and policies referenced herein. It also reserves the right to add or remove any portion of the site, including any portion of these terms and conditions, at any time, in its sole discretion and without notice. All such changes shall be effective immediately upon posting.

Variations in materials, firing temperatures and color pigments may result in variations in glaze and imprint colors. These variations must be considered acceptable.

Customers supply goods entirely at their own risk. Mr. Mugs and Awards will not be liable for damages arising out of our connection with items supplied.

Mr. Mugs and Awards cannot guarantee product availability. Should goods ordered be temporarily unavailable the Customer shall be notified of the delay in delivery and given the option to cancel the order. If the Customer does not cancel the order, the Customer shall be deemed to have accepted the new delivery date.

Errors and omissions may occur, and prices are subject to change without notice. Any changes to an order (by phone) after receipt at our factory must be confirmed in writing or by fax before production begins.

Returns and Cancellations

Cancellations, order changes or corrections on orders will NOT be accepted once production has started. Please review all communications and proofs carefully. Custom imprinted items ARE NOT RETURNABLE OR REFUNDABLE. If Mr. Mugs & Awards is in error on your order we will reprint and ship your order at no cost to you. Mr. Mugs & Awards is not responsible for any consequential damages as result of an error.

Placing an Order Online

Please supply ALL information requested on our Product Order Form. Choose your payment option - credit card, money order, personal check or company check. See Payment Options below for more information.

No payment is required at time of Quote Request. Mr. Mugs & Awards will contact you directly by phone or e-mail for further information.

Mr. Mugs and Awards will check availability, review your art, and fax or e-mail an acknowledgement with all the details of your order including a total price. Once you arrange for payment, your order will be placed into production.

Placing an Order by Phone

Call our toll free number at 1-800-834-0233 and one of our Customer Service Specialists will assist you in placing your order. Once all details have been completed, orders must be confirmed either by e-mail, fax or mail. If payment was not completed by phone, mail a check payable to Mr. Mugs and Awards to the address listed below. Upon receipt of payment, we will promptly process your order, and mail you a copy of the paid invoice.

Placing an Order by Fax or Mail

Please supply ALL information requested on our order form. Choose your payment option - credit card, money order, personal check or company check. See Payment Options below for more information.

Mr. Mugs & Awards will contact you directly by phone or e-mail for further information. Print the order form and fax it to us at 716-648-7471 or mail it to us at:

Mr. Mugs & Awards
5783 Camp Road
Hamburg, NY 14075

Orders will not be processed until we receive payment. NO COD ORDERS.

Payment Options - Credit Card

Credit Cards are the best form of payment to expedite your order. We accept Visa, MasterCard, American Express and Discover. Select the "Credit Card" button in the "Choose Payment Option" section of the order form.

Mr. Mugs and Awards will contact you directly, by phone, with a total cost for your order. We will take your credit card information at this time.

Payment Options – Check or Money Order

We also accept certified, organizational, business, personal checks and money orders. Orders will not be shipped until we receive payment in full. Payments remitted by check must include a daytime phone number. Mr. Mugs & Awards will contact you directly by phone or e-mail with a total cost for your order. Please submit payment via US Mail. Any returned checks will be subject to a $35.00 return fee.

Payment - Sales Tax

New York State residents will be charged 8.75% sales tax. If you are exempt from paying sales tax please provide a copy of your tax exempt certificate. No sales tax will be added to shipments made to other states. Tax is charged on an entire order including amounts charged for shipping and handling.

Production Time

Any changes to an order (by phone) after receipt at our factory must be confirmed in writing, email or by fax before production begins. Changes cannot be made once an order is in production.

Standard production is five to seven business days on in-stock items. Finished products will ship within eight days of final artwork approval and receipt of payment. Production time may vary depending on in-stock availability of an item. Non-stock items will be shipped 10 to 15 business days depending on availability. Custom or high quantity orders may require additional time.

Prices and production information is base on in-stock availability. Mr. Mugs and Awards reserve the right to substitute comparable items to complete an order. Customers will be notified if such substitution is necessary.

We will make every attempt to complete your order in compliance with our standard policy. However, Mr. Mug and Awards cannot be held responsible for industry wide stock shortages or delays in stock shipments.

Rush

If you need our products in a hurry, please call us. We will do our best to help meet your needs. A 25% rush charge may be added to orders needed in less than five business days. If there is an “in hands” date on the order, it may be necessary to ship using overnight or 2nd day air to meet your deadline. Mugs & Awards will contact you regarding cost. Rush orders require standard artwork and are limited to in-stock items.

Rush charges may apply for orders needed in less than 5 business days.

Quantity Shipped

Mr. Mugs & Awards will ship the exact quantity you specify on your order form. Please take this into consideration when determining quantity needed.

Pick up

Orders may be picked up at our Hamburg, NY location at no charge.

Shipping

Mr. Mugs and Awards will ship your order using our account and invoice the freight charges including insurance (as specified by the carrier). A packaging and handling charge will be added to all orders. The purchaser owns the goods once the carrier picks them up.

Products will be shipped from our factory via the best available carrier and route. Standard shipping of orders is by UPS Ground service. However, shipping method and carrier will be determined based on the weight of your order and required delivery date. Other options available at additional cost include Next Day Air and First Overnight.

Mr. Mugs and Awards will make every attempt to accurately estimate your shipping cost at the time of your order. The customer is responsible for ACTUAL shipping costs as determined by the carrier.

Mr. Mugs & Awards is not responsible for delays in shipping of orders that have left our factory. We cannot be responsible for inclement weather, natural disasters, customs delays and other unusual circumstances beyond our control.

Drop shipping is available. Contact Mr. Mugs & Awards for details. Shipping of international orders will be quoted on a per order basis. The customer is responsible for all export documentation and applicable fees.

Claims for Damage

Merchandise damaged in transit will be replaced. Claims for damaged goods must be filed within 5 days of receipt of order.

Artwork - General Information

All drink ware orders will be charged a $30.00 artwork and screen charge for single color, single location imprint. This charge includes 15 minutes of set-up time for your order. Orders requiring additional art time will be charged at a rate of $10.00 per ten minute increment. Second side or additional color will require an additional charge.

Copyright/Trademark Laws

Mr. Mugs & Awards assumes that supplied artwork submitted for reproduction is submitted in full compliance with laws governing copyright and trademarks. When placing orders, purchasers agree not to hold Mr. Mugs & Awards responsible or any damages, costs and/or expenses arising under these laws as a result of our use of artwork.

Artwork - Standard

Standard artwork includes your choice of one piece of artwork from our on-line catalog, combined with your choice of wording in one standard font. Mr. Mugs & Awards will lay out your artwork and text to work within the print area of your chosen item.

If you have specific requirements regarding the layout of your artwork please let us know in the "Special Instructions" sections of the order form.

Artwork Specifications

Custom supplied art should be high-resolution production ready art. Although we can clean up and retouch any artwork/logo received in order to make it print worthy, if you do not provide clean, high-resolution, production-ready artwork, we will not be responsible for the resulting poor imprint quality. We will not accept responsibility for the delayed production on an order when the imprint provided is of poor quality. Photocopies, faxes, business cards, letterhead, and all other non-vector art from internet etc. is not considered camera ready.

Accepted Formats

Artwork for glassware orders must be a vector file. We are able to vector artwork files, at a re-working fee of $10.00.

Photos that are requested as metal photo processed items must be received in high resolution.

We accept the following formats:

  • Adobe Illustrator - version CS4 or lower (ai or eps)
  • Adobe Photoshop - version CS4 or lower (psd)
  • Vector Art preferred. Additional charges may apply if touchups are needed. $15.00 Minimum
  • Raster artwork must be at least 300 dpi. (jpeg) Logos off websites (72 dpi) are not accepted.
  • Other files accepted: Portable Network Graphics (png) as it supports full transparency. Perferred 300 dpi.
  • All fonts must be converted to curves, outlines or paths prior to submission. This allows the art to be usable regardless of type styles used. Do not send fonts.
  • Black and White camera ready art at 1200 dpi.
  • Supplied artwork requiring more than one color imprinting must be color separated.
  • Please provide separated artwork in black and white and include a color hard copy with your file.

Wording Only – Acceptable Formats

  • .Doc or .Docx
  • .txt
  • .pdf

Unacceptable Files

Word processing software such as Word, PowerPoint, Quark Xpress, Ventura Publishing and Word Perfect cannot be used.

Custom Artwork

Mr. Mugs & Awards has an extensive library of standard artwork. If this library does not meet your needs we can custom design your artwork. Art and design services will be billed at a rate of a $15.00 minimum charge.

Artwork – Supplied

We strongly recommend that all fonts be saved as outlines or paths to ensure you get correct fonts and placement. If you do not have this option you MUST send MAC format screen and printer fonts with your art files.

We recommend your artwork be saved at a minimum 600 dpi resolution. Supplied artwork requiring more than one color imprinting must be color separated. Please provide separated artwork in black and white and include a color hard copy with your file.

Proofing

“Proofing” pertains to, but is not limited to; drink ware, metal photo plaques, full color awards, lasered or metal photo plates, sand etched awards, and any additional item that requires a proof before production. Misspellings, punctuation errors and layout discrepancies noted AFTER approval is received by Mr. Mugs & Awards will be the responsibility of the customer. Alterations or corrections required at that point may incur an additional fee.

Standard artwork and screen charge includes the cost of one proof. Please specify how you would like to receive your proof in the "Send Proof Via" section of the order form. Orders requiring additional proofs may be charged a $5.00 fee per proof, after the first proof.

Standard production time is 5-7 business days from the time we receive your approval.

Sending Your Imprint Instruction

We will not be responsible for any missing information on your order form nor for any missing imprint instructions. In order to correctly follow your imprint instructions, we require that all information relating to your ‘artwork’ or ‘logo’ be sent TOGETHER as ‘one’ upload or in ‘one’ email.

Therefore, if you send your logo in one email, and the text to be ‘included’ with the logo in another email, we will NOT be responsible for putting the two together. Do not send us multiple logos or artwork and assume we will know which one to use. We will not be responsible in the event we pick the ‘incorrect’ logo.

Laser Print Hard-Copy

Image must be solid black and white, with clear, crisp lines and edges. No gradations or screened tints will be accepted. Image must require NO touch-up to be used. Submit your hard-copy artwork by US Mail or carrier of your choice. Send your artwork flat. Do not fold. We recommend protecting your print by layering it between two pieces of stiff cardboard. Faxes are not acceptable as supplied artwork.

Electronic Artwork

Files under 6 MB in size should be sent by e-mail to: csr@mrmugsandawards.com. Files over 6 MB in size should be sent by US Mail or carrier of your choice to:

Mr. Mugs & Awards
5783 Camp Road
Hamburg, NY 14075

When sending artwork by e-mail or disk please include:

  • your name
  • address
  • phone and fax numbers
  • e-mail address
  • name and version of the software used to create your art
  • computer platform - MAC or PC
  • brief description of the artwork
  • a hard copy print of the artwork (please fax if you send art via e-mail)

We accept the following media:

  • CD or DVD
  • USB thumb/jump/portable drive

Glass, Ceramic, Travel and Plastic Printing Artwork

All glass, ceramic, travel and plastic drinkware orders require a $30.00 charge for the artwork and screen or art work and plate per color. This charge includes 15 minutes of set-up time for your order. Non camera ready artwork may be subject to additional charges with a $15.00 minimum charge. All other art work specifications in these terms and conditions apply.

All pricing is based on one color print one side. For additional colors and/or second side, please contact Mr. Mugs and Awards for pricing.

Exact duplicate reorders placed within 1 year of original order will NOT be charged a $30.00 screen/art charge.

A $10.00 charge will apply for each additional ink change within an order.

Imprint Colors

Please see our "Imprint Colors" page for samples of available colors. Colors shown on our "Imprint Colors" page are a general representation ONLY. Computer monitors do not display accurate color. Accurate color CANNOT be guaranteed based on these swatches. If exact color is an issue please contact us regarding delivery of an imprinted color sample.

When it becomes necessary to register one color or more next to another, there is the possibility of registration variance amounting to +/- 1/16", depending on the size and shape of the ware being decorated. This tolerance meets industry standards, and is considered acceptable.

Multiple color imprinting varies for each item. Please call or e-mail for specific details.

Ink Adhesion for Glass, Ceramic, Travel and Plastic

Imprint glass and ceramic is generally top rack dishwasher safe. We use environmentally friendly printing inks. The glass and ceramic sapphire ink application is organic, safe and proven durable, excellent adhesion and dishwasher resistant. These inks contain no lead or toxic chemicals, FDA and Proposition 65 Compliant (required in state of California). Gold and silver metallic prints are not available.

Travel mugs and plastic items should be hand washed. Due to variables beyond our control, we cannot guarantee the imprint after many washing.

Due to the inherent properties of ceramics and glassware produced by domestic and foreign manufacturers, there may be small imperfections or irregularities, which should not be perceived as defects.

Variations in materials, baking temperatures and color pigments may result in variations in glaze and imprint colors. These variations must be considered acceptable.

Scuff and Scratch

If is the nature of plastic to scuff and scratch during stacking and shipping, clear and dark colored plastics show this the most. These scuffs and scratches are not considered a defect.

Sublimation

Full color sublimation drink items do not require a screen charge. If supplied art for these items is not acceptable an additional charge may apply. Please refer to art requirements.

Sublimated items are top rack dish washer safe.

Reorders/Repeat Orders

Exact duplicate drink ware reorders placed within 1 year of original order will not be charged a $30.00 screen/art charge. Resizing artwork to accommodate reduced or enlarged imprint areas due to a change in drinkware type does not constitute “exact” and will be charged the screen/art charge.

Exact imprint color and product cannot be guaranteed on repeat orders.

Out-of-Stock and Substitute Items

All prices and production information are based on in-stock availability. Mr. Mugs & Awards reserves the right to substitute comparable items to complete an order. Customers will be notified if such substitution is necessary.

Production time may vary, dependent on in-stock availability of an item. We will make every attempt to complete your order in compliance with our standard policy. However, Mr. Mugs & Awards cannot be held responsible for industry-wide stock shortages or delays in stock shipments.

Samples - General

Mr. Mugs & Awards would be happy to send you an unprinted sample of our in-stock drinkware item. A $4.00 shipping charge applies for each sample item.

Generic imprinted samples are also available. It is NOT possible to specify colors, images, names or print styles for any imprinted sample. A $4.00 shipping charge applies for each sample item.

Samples - Pre-Production

If exact color, placement and imprinting are essential for your order we recommend a pre-production proof. These are available for $45.00 per item. This includes sand etched glassware and metal plaques/plates.

Third Party Sites

Mr. Mugs & Awards may provide links to Web sites operated by other entities as a convenience to you and for informational purposes unrelated to Mr. Mugs & Awards. If you use any such link, you acknowledge that you will be leaving this site to visit another. If you decide to visit any linked site, you do so at your own risk. Mr. Mugs & Awards expressly disclaims any responsibility, liability, warranty or representation regarding any linked site or the information, materials, content, products or services contained in or provided by such site. Moreover, providing such a link in no way implies that Mr. Mugs & Awards endorses or adopts any information, articles, products, services, or other materials appearing on or provided by the linked site, and Mr. Mugs & Awards expressly disclaims any such endorsement.

Disclaimer

Mr. Mugs and Awards reserves the right to make changes or modification to this website or to any of the terms, conditions, features, products, disclaimers and policies referenced herein. It also reserves the right to add or remove any portion of the site, including any portion of these terms and conditions, at any time, in its sole discretion and without notice. All such changes shall be effective immediately upon posting.

Mr. Mugs and Awards reserves the right to use printed products as samples, use on websites, printed literature or general as display unless specifically requested not too.

Copyright

Web site design, text, graphics, and custom software solutions are Copyright ©2013, The Glass Printer, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order or using this Web site as a shopping vehicle. Any other use of materials on this web site-including reproduction for purposes other than noted above is strictly prohibited.

Limitation of Liability

Except as specifically stated on the www.mrmugsandawards.com website, neither The Glass Printer, Inc. nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of damage to property and claims of third parties.